SHIPPING POLICY

1. PROCESSING TIME

In-stock items ship within 3–7 business days of payment confirmation. Custom (OEM/ODM) orders require 15–30 days of production after sample approval, plus transit time.

2. SHIPPING METHODS & TRANSIT TIMES

We ship worldwide via express, air, and sea freight. Transit times vary by destination and method: express typically 3–7 business days; air freight 7–15 days; sea freight 20–40 days. Exact rates and transit times are confirmed at checkout or in your quotation.

3. SHIPPING COSTS

Shipping costs are calculated based on order weight, destination, and chosen method, and are confirmed before payment. For wholesale and custom orders, shipping is quoted separately.

4. CUSTOMS, DUTIES & TAXES

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. Unless otherwise agreed, these charges are the buyer's responsibility. Please check with your local customs office for details.

5. TRACKING

A tracking number is provided for every order, so you can follow your shipment in real time. Please allow 24–48 hours after dispatch for tracking information to activate.

6. DELIVERY ISSUES

Address errors: please ensure your shipping address is accurate. We are not responsible for packages delivered to an incorrect address provided by the buyer; reshipment costs may apply.

Failed delivery: if a shipment is refused or undeliverable and returned to us, return shipping and reshipment fees will be charged to the buyer.

Lost or damaged: if your package is lost or arrives damaged, contact us within 7 days of the expected delivery date, and we will investigate and resolve the issue.